FIND ANSWERS TO COMMON ISSUES

FREQUENTLY ASKED QUESTIONS

Yes, all of our product images are correct representations of what the product you receive should look like. However, due to the differences between a screen and real life, some colors may be more or less vivid than others. If you believe you’ve received the wrong color or that your product is damaged in any way, please use one of the contact methods available on this page so we can resolve this issue.

If you’ve created an account, your order history and other order information is available in the orders section of your account. If you completed a purchase without an account, you received a receipt to the email you provided at checkout. To avoid complication, we highly recommend creating an account, here.

At this time, we don’t offer returns and exchanges for buyer’s remorse and/or personal reasons, but if there’s something wrong with your order, we do offer returns or exchanges. Read our Returns & Exchanges Policy for more information.

Please keep in mind that you will have to provide proof that the product/s you received are flawed.

Yes! If an item is out of stock, that means that we’ve received a larger volume of orders than we anticipated. This may occur for our Flash Deals or newly dropped styles. Subscribe to our newsletter and follow us on social media to keep yourself up to date with when products will be restocked and more exciting events.

Under My Account > Edit Addresses, you can edit your billing and shipping addresses. You can also change or view them during checkout.

Yes! All orders have tracking codes. In your order confirmation email, you’ll receive a tracking code. You may also track your purchase here. Make sure you have your order ID and Billing Email handy.

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CONTACT US WITH ANY ISSUES OR CONCERNS

ISSUES WITH BILLING?

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    CONTACT INFORMATION

    1 (800) 704-0630 Ext. 1 (Billing)

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    ISSUES WITH A PRODUCT?

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      CONTACT INFORMATION

      1 (800) 704-0630 Ext. 2 (Returns & Exchanges)

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      ISSUES WITH SHIPPING?

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        1 (800) 704-0630 Ext. 3 (Shipping)

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        FEEDBACK & GENERAL INQUIRIES


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